Call Center,Email & IM
Today, customer service is important for ecommerce in China. In the e-store market, many conversations and inquiries for pre-sale, sale and after-sale information are necessary. 1Stop will work on your behalf, providing your brand the required experienced customer service to build, customer satisfactions, and long-term loyalty.
Key features include:
*Dedicated representatives are trained to support your brand.
*Dedicated customer service telephone numbers.
*Advanced, integrated call center open seven days a week.
*Multilingual calls: Mandarin and Cantonese supported, more are available.
*E-mail and TradeManager Chat support.
*Issue management system and activity reporting.
*Agent monitoring, fraud screening, and competitive SLAs.