Manufacturing solutions
OUR SOLUTIONS

Customer Care

Call Center,Email & IM


Today, customer service is important for ecommerce in China. In the e-store market, many conversations and inquiries for pre-sale, sale and after-sale information are necessary. 1Stop will work on your behalf, providing your brand the required experienced customer service to build, customer satisfactions, and long-term loyalty.

Key features include:

*Dedicated representatives are trained to support your brand.

*Dedicated customer service telephone numbers.

*Advanced, integrated call center open seven days a week.

*Multilingual calls: Mandarin and Cantonese supported, more are available.

*E-mail and TradeManager Chat support.

*Issue management system and activity reporting.

*Agent monitoring, fraud screening, and competitive SLAs.



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